Last updated: April 18, 2026
This page covers our refund, shipping, and customs policies. If you have questions about any of these, contact us at
info@lollipopsigns.com or 1-800-414-1570.
On this page
Refund Policy
Custom-Printed Products
Every Lollipop sign is produced to your specifications, so custom-printed products are not eligible for return or refund once production has begun. We confirm artwork and specifications with you before production. Please review carefully at that stage.
Manufacturing Defects
If your order arrives with a manufacturing defect, contact us within 7 days of delivery with photos. We will replace the defective product at no cost or issue a full refund, at our discretion.
Shipping Damage
If your order is damaged in transit, document the damage with photos (including packaging) and contact us within 48 hours of delivery. We will file a claim with the carrier and send a replacement.
Order Errors on Our Part
If we produce or ship the wrong product, specification, or quantity, we will correct it at no cost to you, including expedited shipping when your event timeline requires it.
Cancellations
Orders can be cancelled at no charge before production begins. Once artwork is approved and production starts, cancellation fees may apply based on work completed.
Refund Processing
Approved refunds are processed to the original payment method within 5 to 10 business days.
Shipping Policy
Turnaround Time
Our standard turnaround is 1 week from artwork approval to arrival. Most orders ship within a couple of business days of approval, with transit time to follow. Rush turnaround is available on request. Contact us for timing and pricing.
Shipping Methods
Our standard service is FedEx, Delivered Duty Paid. If you prefer to use your own FedEx account, we can bill shipping directly to it at the time of fulfillment.
FedEx is our only carrier relationship. If your company requires a different carrier (UPS, DHL, or another), we are happy to accommodate with the following process:
- We prepare your commercial invoice and customs documentation
- You provide us with a waybill for your carrier of choice
- We arrange pickup or drop-off at our facility
Once the shipment is handed off to your carrier, the order is considered delivered on our end. We do not monitor or track shipments moving on third-party accounts, and duties, taxes, and import fees are the receiver’s responsibility.
Destinations
We ship worldwide via FedEx air. FedEx ground service is available for orders with a delivery window greater than 3 weeks.
Tracking
You will receive a tracking number by email once your order ships. Large orders may ship in multiple packages or on pallets. Each will have its own tracking number.
Delivery
Risk of loss transfers to you at the time of delivery. Signature may be required for high-value orders. We cannot ship to PO boxes.
Shipping Costs
Shipping is calculated at checkout based on weight, dimensions, and destination. Freight quotes for large orders are provided with your order confirmation.
Delivery Delays
We commit to our production timelines. Shipping delays caused by carriers, weather, or customs are outside our control. If you have an event deadline, let us know at the time of order so we can plan accordingly.
Customs & Duties
International Orders
Lollipop Signs ships from Calgary, Alberta, Canada. Orders shipping outside Canada may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country.
Who Pays Duties
Orders shipped with FedEx are Delivered Duty Paid. All applicable duties, taxes, and import fees are included in your order total, with nothing owed at delivery.
Orders shipped on a customer-supplied carrier account other than FedEx ship Delivered Duty Unpaid. Duties, taxes, and import fees are the receiver’s responsibility at the time of clearance.
US Customers
Most orders under USMCA qualify for preferential tariff treatment with proper documentation. We include the required certificate of origin with international shipments.
Commercial Invoices & HS Codes
All international shipments include a commercial invoice with the correct HS classification codes. If your procurement team needs specific documentation formats, let us know at the time of order.
Customs Delays
Customs clearance times vary by country and carrier. Most shipments clear within 1 to 3 business days, but delays can occur. Customs-related delays are outside our control and are not grounds for refund.
Contact
Questions about refunds, shipping, or customs:
Lollipop Signs by Moving Products
250, 1111 57 Avenue NE Calgary AB Canada T2E 9B2
info@lollipopsigns.com
1-800-414-1570
