Frequently Asked Questions

A Lollipop Sign is a medium-to-small hand-held sign built for promotion, wayfinding, and mobility.

Whatever you need, we have a Lollipop for you: from our flagship illuminated LED component system, to fully custom shapes, to a range of handles and tripods.

Popular uses: event wayfinding signs, sponsor activation signage, airport arrival signs, seat finding signs, and conference directional signs. See them at real events in our event signage gallery.

Find yours with the Sign Finder.

Illuminated LED Signs: 4,500-lumen LED panels, visible at 50 feet in direct sunlight, in a circular or rectangular shape. Choose your frame color (black, white, or brushed silver), a hand-held monopole or free-standing tripod, and get a 3.5-hour battery with charger.

Quick-Snap Illuminated LED Signs: our fastest frame. Everything above, with a specially molded plastic snap frame in black or white. Swap graphics in about a minute with a flat-head screwdriver. Uses Quick-Snap print templates.

Non-Illuminated Signs: a durable 14″ circular or rectangular sign, with a choice of frame color (black, white, or brushed silver) and a hand-held monopole or free-standing tripod.

Grabit Signs: a fully custom size and shape, with your choice of hand-held monopole, free-standing tripod, 6″ gripped handle, or table-top tripod. Frameless and non-illuminated, built for complete freedom.

Paddle Signs: small, single-unit signs printed on durable Komatex, with full UV-cured printing on both sides, including the handle. Available in a range of sizes and shapes.

Every option includes custom full color printing on both sides.

Beyond hand-held signs, we make:

• Retractable Banners, made from sustainable engineered paper.
• Engineered Paper Bus & Vehicle Banners.

Browse the full range on our products page.

• Lollipop Signs: built to last for years of repeated use.
• Engineered Paper Banners: made for repeated use, with easy recycling at end-of-life.

Monopoles are 60″ extendable poles with a grip for holding in the hand.

Tripods are 58″ extendable stands with three feet at the base.

They are separate units and can’t be combined. A tripod isn’t designed to be hand-held, and a monopole can’t attach to a tripod or become one.

That said, they’re very easy to swap on your sign: gently twist your sign top off one and onto the other. Extra monopoles and tripods are available to buy.

Each section of the hand-held monopole extends and locks with a twist ring. To change the height, loosen the ring about a quarter turn, slide the section to where you want it, and tighten the ring again. There is no need to unscrew the ring all the way.

If a ring is unwound completely, the small shim inside it can drop out. That shim is what lets the section lock, so put it back: set it into its spot on the pole section, hold it there, and slide the section back into the ring. It may take a steady hand for a second, but it reconnects easily. Then tighten the ring a quarter turn as usual.

Still stuck? Email info@lollipopsigns.com and we’ll walk you through it or send you the illustrated assembly guide.

We design for longevity. Our hardware is built to be used year after year, and our graphic-refresh system means one sign can carry you through all your events. Our organically based Engineered Paper is as durable as PVC, yet eco-consciously sourced and recyclable.

Read more on our Sustainable Advantage page.

• Backlit film: translucent material for our LED illuminated signs. Produces vivid, glowing graphics when lit.
• Komatex / Sintra: rigid board for non-illuminated signs. Highly reusable, and even recyclable in most districts.
• Engineered Paper: a completely paper-based material that’s as durable as PVC. Used for our banners.

• The standard included battery provides 3.5 hours of continuous illumination. We recommend one extra battery per sign for 7 hours of uninterrupted use, available for $44.50 USD each.
• Want longer runtime? Upgrade your included battery to our 6.5-hour long-life battery for $49 at checkout, or add extra 6.5-hour batteries at $79 USD each.
• A charger is included with every LED sign. North American plugs are standard; we’ll swap for EU or UK plugs on request.
• Batteries include a charge indicator and an easy-to-use power switch.
• Batteries clip to your handle or tripod. Clips are included.
• Watt-hour ratings: standard battery 37.74 Wh, long-life battery 55.5 Wh. Check your airline’s lithium-battery rules before you travel.

Yes. A blank LED, non-illuminated or Grabit sign costs the same as the printed sign, at every quantity tier. Email info@lollipopsigns.com with the sign and quantity you need.

Printing your own paddles? Our U-Print paddles are made for home and office laser printers.

We don’t offer rentals. Every sign is built for years of repeat use, and you can refresh the graphics for each new event.

Custom shapes for Grabit Signs and Paddle Signs are a flat $30 per shape, on top of the sign price. Custom Grabit Signs are priced like our large Grabits, and custom paddles cost the same as standard paddles, with a minimum of 10 per shape. Tell us your vision when you reach out and we’ll work with you to make it happen.

We also make custom illuminated signs. Email info@lollipopsigns.com. Please expect a minimum order of 30 units and a turnaround of roughly six weeks.

Our hand-held signs are designed for visibility, light carry weight, and mobility. To keep signs sturdy, we hold to these maximums (sizes exclude handles):

Hand-held paddles

• Square or circle: 12.6″ (32 cm) wide and tall.
• Long sign: 21.65″ (55 cm) longest dimension and/or 7.25″ (18.5 cm) smallest dimension.

Grabit Signs

• Square or circle: 16.5″ (42 cm) wide and/or tall.
• Long sign: 21.65″ (55 cm) longest dimension and/or 7.25″ (18.5 cm) smallest dimension.

Custom-shaped illuminated (please reach out for a quote)

• Square or circle: 15″ wide and/or tall.
• Tall vertical: 16.5″ (42 cm) tall.
• Long horizontal: 17″ (43 cm) wide and/or 14″ (35.5 cm) tall.

These are maximums only; you may choose any dimension within them. If you need larger options, please consider our engineered-paper banners.

1. Use our online designer. Design directly in the tool and submit seamlessly at checkout.

2. Create your own graphics. Download a template from our event sign templates page or any product page, and build your design in your preferred software.

Creation guidelines:

• Do not resize your template or page/canvas.
• Work in CMYK if possible. Have a Pantone code? Ask about our matching service.
• Bleed is 0.125″ standard. If there is no bleed path in your template, it is not required.
• Keep the cut path, bleed path, and/or frame mockups on a separate layer.
• We prefer all designs to be on their own pages in the same file.

Saving guidelines:

• Remove any unused objects left over in the file.
• Remove your own guide lines, print alignment shapes, description text, and color swatches.
• Convert all text to outlines/shapes.
• Embed all linked images.
• Save out as a PDF.

Submission guidelines:

• Open the PDF in a viewer and check for missing elements and pixelation.
• Upload your files at checkout: Print-ready PDF preferred, fonts outlined, links embedded. If sending working files (.ai, .eps) — zip them first. Max 200 MB. You may also email your files to info@lollipopsigns.com
• In your checkout notes or email, clearly state the quantity of each graphic you’re ordering, including separate front and back designs.
• Emailing files over 25 MB? Send a link from a public file-transfer tool such as Google Drive. We can’t accept Box links.

For Canva designs:

• Only files exported from a paid Canva subscription are suitable for print.
• Build a size-accurate canvas before you start.
• Use our templates as a guide, then hide the template before exporting.
• Delete any elements that will not be printed.
• Export as PDF Print with the CMYK color profile selected (best for print), or as a very high-quality SVG or PNG.
• Check your file for quality.
• Let us know you’re sending a Canva-made graphic when you submit it.
• We have limited revision ability for Canva graphics.

3. Set up your print file with a Lollipop Signs consultant.

• Upload a high-quality EPS, SVG, or transparent PNG of your logo (or other images) at checkout, or email it to info@lollipopsigns.com.
• Give some light direction on placement, colors, and text.
• We can work with Microsoft and Adobe fonts, use a font of our choice, or match your brand font if you provide the file.
• We can create custom templates and cut lines.
• You will receive a digital proof for approval.
• Light revisions are expected. For design-heavy projects with many revisions, we encourage designing in-house using the directions above.
• See How does color matching work? for brand-accurate color.

All Lollipop Signs have a front and a back (banners excepted). Unless you tell us otherwise, we’ll assume both sides use the same design.

Have questions? Just ask! These are guidelines only, and we’re happy to demystify the process.

Arrows on double-sided signs are a magic trick! One side has an arrow pointing left, the other points right. Once the sign is held in hand, the arrow can point either direction and still read correctly from both sides.

If your artwork doesn’t include two separate left- and right-arrow designs, we’ll adjust the print files for you.

Planning a full route? See our event wayfinding signs and conference directional signs.

Usually it is centered, and your eye is still right to notice something. Many logos have an uneven outline, say a curve on one corner and a straight edge on the other. Inside a circular frame, the eye reads the gap between the artwork and the curve of the frame, so an uneven logo can look shifted to one side even when it is centered exactly. And once you’ve seen it, you’ll keep seeing it.

Two things help. Keeping the logo a little smaller softens the effect, and nudging it slightly toward the heavier side makes it look balanced. Tell us which you prefer when you review the proof and we’ll send a revised one. The digital proof is the checkpoint, so take the time to get it looking right to you before you approve.

Yes! That’s exactly what our reusable sign system is designed for.

New graphics are available for LED illuminated signs, framed non-illuminated signs, and Grabit Signs. They are not available for Paddle Signs.

When you’re ready to refresh your artwork, order from our Extra Sign Graphics page, or choose the “Sign Graphics Only” option on your Grabit Sign’s product page. Each order includes printing for both sides of one sign. For even faster swaps, ask us about our Quick-Snap frames.

Every signage purchase includes graphics for both sides!

New graphics are designed to be printed on specialty machines at a professional studio. You can print affordably and accurately with us, or ask your local print shop about printing with them. Simply provide them with your template and a description of the material and intended use.

Some alternatives:

• Transparent labels: static-cling sheets you print on your own office laser printer and apply to existing backlit prints.
• U-Print paddles: our paddle line designed for home and office laser printing.

On-screen colors (RGB) differ from printed ink colors (CMYK), and every screen displays color differently.

For best results, provide your brand’s approved CMYK or Pantone codes. These codes are designed for this purpose.

Pantone code matching is an additional service done by professionals trained in physical color quality assurance. If you’re interested, add this service in your cart and specify the exact PMS code in your order notes. We can’t match a mix of multiple codes in one color, or transparencies.

We’re sorry to hear that. If you provided a CMYK or Pantone code and the result doesn’t match, contact us at info@lollipopsigns.com and we’ll work to make it right.

Almost always, no. The print is made from your approved artwork file, and a photo is not a reliable way to judge it: camera settings, file compression, lighting angle and screen calibration all shift how a color appears on screen. The printed sign looks accurate in person, under the light it will be used in.

LED sign graphics are a special case. Backlit film is printed with heavier ink so the color reads correctly once the panel is lit. Unlit, or photographed unlit in daylight, the print looks darker and more saturated than it will on the sign. Judge it switched on, in a dimmed room.

If you provided a CMYK or Pantone code and the lit sign still doesn’t match, contact us at info@lollipopsigns.com and we’ll work to make it right. See How does color matching work? for brand-accurate color.

We are unable to offer mid-production photo proofs. For the best results, we focus on accurate digital proofs and consistently high production standards. If you have any concerns about your design printing as you envision it, just reach out!

We ship internationally and will reach you wherever you are. Orders ship FedEx, Delivered Duty Paid, and the duties are on us. VAT is added to your invoice and paid with your order, so there is nothing to pay when it arrives.

• Website products are priced in USD and match what you will be quoted.
• Begin your order with our Request a Quote form.
• Reach out to us at least 8 business days before your order must arrive. Rush shipping is offered from a minimum of 4 business days before your arrival deadline.
• Include the shipping country so we can give you an accurate shipping estimate.
• We will provide a quote in USD.
• We can provide a formal invoice and the payment method that’s easiest for you.

The plug for your charger can be swapped for an EU or UK plug. Just ask!

Online store: pay securely at checkout by credit or debit card, with no added fees. Create an online store account and you can also choose to pay later by bank wire or transfer. Just select that option at checkout.

Manual invoice: available for:

• Orders shipping outside the USA and Canada.
• Complete sign orders over 5 units.
• Paddle and/or sign graphics orders over 40 units.
• Custom-shaped signs.
• Hardware components and refurbishments.

We will create a formal invoice. You can pay by card-payment link (no added fee) or by ACH/wire transfer.

When requesting a manual invoice, the more information you can provide up front, the faster we can get your signs to you!

A small difference is usually a fee that some card issuers add. We don’t charge it and we don’t receive it: our prices are in USD, and we add no fees at checkout or on a card-payment link.

If your card charges this fee and you’d rather avoid it, ask us for a manual invoice and pay by ACH or wire transfer instead. Questions about the fee itself go to your card issuer; questions about your invoice come to info@lollipopsigns.com.

Pricing for all standard products is listed in our online store, with shipping calculated automatically for USA and Canada destinations. This is the fastest way to get an accurate number.

For custom or high-volume orders, or for shipping outside the USA and Canada, use our Request a Quote page.

The more detail you can provide, the faster we can get back to you!

An invoice is generated automatically when you complete an order through our online store.

We’re happy to help with your procurement process. We have tax documentation available on request. For form filing, signatures, or any other vendor-setup requirements, contact info@lollipopsigns.com.

Please allow 1–2 business days for processing.

• Resellers: on US orders we pay the taxes, which is reflected in our online prices. Additional discounts are not available.
• Non-profits & academic institutions: on US orders we pay the taxes, reflected in our online prices, so you can rest assured you’re getting our best price.
• Bulk orders: quantity discounts are shown on each product page. For large paddle orders within the USA, flat-rate shipping is available.

Printed and delivered in one week or less from final order and artwork approval for orders shipping to the USA and Canada.

• Shipping to the USA and Canada: your order arrives about 5 business days (one full week) after order finalization.
• Shipping elsewhere: your order arrives about 7 business days after order finalization.

If you need to provide artwork separately, add 2 extra days. There are no deliveries on weekends or holidays.

Orders over 40 units: allow at least 2 more business days for paddles and sign graphics, and one more full week for larger signage.

Tight deadline? See our rush policy.

• Submit your artwork at least 2 business days before your target production start date.
• Make sure your billing and shipping information is complete and accurate.
• You’ll receive a FedEx tracking number by email as soon as your order ships.
• Shipping delays from weather or other disruptions are outside our control. We always recommend extra lead time for important events.
• Rush is available, subject to availability. See our rush policy.

Contact us at info@lollipopsigns.com to check availability and get a quote.

• Shipping to the USA and Canada: your in-hand date must be at least 3 business days from finalized order.
• Shipping elsewhere: your in-hand date must be at least 4 business days from finalized order.

If your order is within the standard turnaround time, you do not need to initiate a rush order.

Production and delivery are not available on weekends, or on holidays applicable to North America and the shipping location. Delays due to weather, clearance, and courier volume are outside the control of Lollipop Signs.

If you initiate an order within the standard turnaround time but do not finalize it until outside that time, your order may become subject to rush fees.

We can hold shipments to aim for a certain delivery window.

The delivery window is the time from the first date an order can arrive, and the last date. We need at least three business days for this window (including first and last).

Let us know your dates and we will do our best to accommodate your needs. Tracking will be provided once the order leaves our location, not during the production or hold period.

FedEx is our standard carrier, and our negotiated FedEx rates are already built into your shipping cost.

Shipping on your own FedEx account? We can do that, and all duties are still included.

Need UPS, DHL, or another carrier? Send us a waybill from your carrier account. We’ll prepare the customs paperwork and hand your order over for pickup. Duties, taxes, and import fees are then paid by the receiver, and tracking comes from your carrier.

Yes. Every order we ship carries a FedEx tracking number, emailed to you the moment it leaves us.

We can ship to:

• Business addresses, offices, and warehouses.
• Residential addresses.
• Hotels and resorts. Please include the event name and your personal contact info in the shipping details for smooth receiving.
• FedEx hold locations for customer pickup.

To avoid delays, please do not use venues like stadiums or independent convention centers. Make sure your location has adequate opening hours Monday to Friday.

Samples are available as a purchase of the product’s lowest minimum order, at the standard product price. That product price may be credited toward a future purchase, and the credit does not expire. Ask us for details.

We stand behind the quality of everything we make. If your order arrives damaged, document it with photos (including the packaging) and contact us within 24 hours of delivery, and we’ll make it right.

This policy is for quality assurance only. Full terms are on our Policies page.

Yes. Every frame, LED module, battery, printed graphic, handle and hardware component carries a 1-year limited warranty against defects in materials and workmanship, from the date of delivery. If a covered part fails, we repair or replace it. Drops, impact damage and normal wear are not covered.

Full terms are on our Policies page.

Email us at info@lollipopsigns.com and our team will get back to you as soon as possible.