Policies

1-Year Limited Warranty

Lollipop signs are built for repeated use at live events. We warrant every frame, LED module, printed graphic, handle and hardware component against defects in materials and workmanship for 1 year from delivery, under normal event use.

If a covered part fails in that year, we will repair or replace it, at our choice. Replacement parts and signs are covered for the rest of the original warranty period.

Rechargeable batteries: covered for 1 year against defects: a battery that will not charge, will not hold a charge, swells, or has a failed connector or clip. Like every rechargeable battery, run time shortens gradually with use; that is normal and not a defect.

Eco-Friendly Banners: covered for manufacturing defects reported within 7 days of delivery, under the Refund Policy above.

What the warranty does not cover

• Damage from drops, impact, crushing or dents.
• Normal wear: scuffs, scratches, and fading from sun or venue lighting.
• Battery run time that declines gradually with normal use.
• Damage from using a charger or battery we did not supply.
• Signs that have been modified, disassembled beyond graphic changes, or repaired by someone else.
• Loss or theft.

How to make a claim

Email info@lollipopsigns.com with your order number, a short description of the problem, and photos or a short video showing it. Photos or a video are usually all we need; for an unusual failure we may ask you to send the part back so we can examine it. We will reply with next steps within 2 business days. On an approved claim, we pay shipping both ways.

Outside the warranty?

Talk to us anyway. Tell us what happened and we will see what we can do.

Get more events out of every sign

Store and transport your signs in the padded envelopes they ship in. Charge batteries fully before storage. Signs that travel protected last much longer.